Before you order
Large wellness equipment requires a little planning. Each final product page will state the packed dimensions, electrical requirements, site access needs, and available delivery services before purchase.
Freight delivery
Most saunas and cold plunges will ship by scheduled freight. The carrier will contact the customer to arrange a delivery window. Standard curbside delivery places the shipment at the nearest safe point on the property.
Planned service options
- Curbside freight
- Threshold or garage placement where offered
- Room-of-choice delivery for eligible products and ZIP codes
- Installation referral where manufacturer-approved help is available
Inspecting the shipment
Customers should inspect the packaging before signing, photograph any visible damage, and note it on the delivery receipt. Concealed damage should be reported promptly using the timeframe shown on the final order confirmation.
Returns
Because these are oversized wellness products, return eligibility and restocking costs vary by manufacturer. The final policy will be displayed by product before checkout—not hidden after the order.



